Welcome!
Why You’re Reading This
The following Services Agreement (the “Agreement”) will clearly communicate our expectations in working together. Please raise any questions you have before agreeing as I want to make sure we are on the same page moving forward. Let’s do this!
In exchange for agreeing to work together with Jena Thielges, you agree to be bound by the following conditions.
Contractual Terms
Parties. This Agreement is made between Jena Thielges of Sundai Studio LLC, a limited liability company (LLC) incorporated in the State of Virginia (“Jena”, “Sundai Studio”, “I”, “me”, “my”) and yourself (“you” and “your”).
My Commitment to You. I promise to help you make your business look more professional and communicate your unique positioning by crafting thoughtful branding and marketing assets for your business through a design package, through a creative mentorship, or through a retainer agreement (the “Services”). Here is what you can expect from me:
2.1. You can expect clear and consistent communication from me throughout the entire process and delivery of the Services.
2.2. Through the process, I hope to give you clarity on your brand visuals.
What I Expect of You. Just as you are investing in me, I am also investing my time and energy in you. For you to gain the most from the Services, here is what I expect of you:
3.1 I expect you to be respectful, friendly, and on time for calls.
3.2 If you have any feedback, comments, or concerns, or if you need more time to gather your thoughts, I expect you to provide this feedback in a timely manner, and up to 2 days after our call.
3.3 Be aware and ready to invest in your chosen package in-full and up-front OR using my Payment Plan / Retainer option.
Term + Termination. This Agreement will be binding upon execution by both parties and will last for the duration of the Services, as outlined on the design package page of this website or agreed upon via email correspondence.
4.1 Termination. For all design packages, after every design draft you will have up to 2 business days to reply with feedback, as outlined above. If you need more time, simply send me an email letting me know. If you are not able to provide feedback or send an email communicating your desire for an extension within 2 days, Jena has the right to terminate this Agreement. This is to keep your project timeline on schedule and to keep great, effective communication between us.
4.2 Nothing but good vibes. I reserve the right to terminate this Agreement if I deem the working relationship to be disrespectful or inappropriate. I will not accept any harassment, bigotry, racist or rude comments, or inappropriate behavior.
Specifics of Services Provided. Jena will provide you with the Services, consisting of a design or mentoring package created for your brand and business, physical design assets, as outlined on the design package page of this website or agreed upon via email correspondence.
Scheduling. You and Jena will work together to coordinate schedules so that the services are completed within the timeline as outlined on the design package page of this website or agreed upon via email correspondence.
Communication. All communication will be done either via phone, email or Zoom.
Payment. You have the option of paying in full or using a payment plan / retainer payment structure. Costs for the Services are as outlined on the design package page of this website or agreed upon via email correspondence. Payment is accepted via credit card.
Cancellations and Refunds. All sales of Services are final. There will be no refunds under any circumstances.
9.1 If you are unable to make a scheduled Zoom call, please give Jena at least 24 hours notice.
No Guarantees. Please remember that I am only helping you with the visual identity of your brand and business or providing you with creative mentoring advice. I promise to provide you with solutions tailored to your business through the Services, but the success of the Services ultimately depends on you.
Limits of Services. I do not register the copyright for any logos or images. If you wish to do so, or require registration of copyright, it is your responsibility to do so.
Ownership of Materials. For all design packages, while the physical design assets will belong to you on completion of the Services, and you will have the right to copyright them, I reserve the ability to showcase and feature the products of the Services on my website. I also retain the right to share the products on social media during the creation process and upon completion, to promote my creative abilities. This means that even if you never publicly share your branding, I still retain the ability to share it. If you have any questions about this, please speak to me about this.
Indemnity. You hereby indemnify Jena for any and all expenses, losses, damages or liabilities relating to any and all claims, debts, demands, suits, actions and causes of action which may be brought or made against Jena by any person or company arising out of the performance of the Services. You will hold harmless Jena, and any of her employees, volunteers or agents (the “Indemnified Party”) from any losses, claims, damages, actions, causes of action, costs and expenses that any Indemnified Party may sustain, incur or suffer at any time, either during or after the Term, which are based upon, arise out of or occur, directly or indirectly, from the Services.
Standard Legal Things. Jurisdiction. This Agreement will be governed exclusively by the laws of the State of Virginia. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by me of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Notice. For the purpose of this Agreement, e-mail or text will suffice for written notice when required as set out above. Headings. The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding. Counterparts. This agreement may be signed in any number of counterparts, each of which is an original, and all of which taken together constitute one single document. Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having you click “I Agree”, the effect of which will be the same as if we signed the Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of the Agreement.
Made it. Phew. Excited to do great things!